Process Tip - What Frank Sinatra teaches us about People & Process

Frank Sinatra can teach us plenty about process improvement. A lot of Frank's songs weren't originally sung by him, but when he did sing them, magic happened - they were better than the original versions. Why? Well because Frank was a better singer and he had something unique that people loved.

The lesson in this is that people can make a huge difference in process. Sometimes it's not your processes that need to be fixed, it's your people. So when ol' blue eyes sings about "that little old ant" moving the rubber tree plant, think about whether you've got people who can do the same - and take your processes beyond expectation.